Keep.id's My Information
Enabling users to store personal information for future document processing.
Product Designer
Mar - Sep 2021
1 Project Manager
3 Developers
2 Product Designers
Interaction Design
Visual Design
Design System
User Flows
Empowering non-profits to help people experiencing homelessness
Obtaining identification helps individuals access essential services.
People experiencing homelessness need a platform to assist in applying for, securely storing, and utilizing ID to access services.
Keep.id provides non-profits with identification services so that they can help those experiencing homelessness.
Biographical Information
Users can store additional biographical information like a mailing address.
Family Information
Family Information lets users input information about their family.
Veteran Status
Users that are veterans can input their service information and refer back to it when completing identification documents.
We need a place to store information that's important to specific documents.
While re-evaluating our onboarding flows, we realized that specific pieces of information may not be as readily available from case workers. This would prevent case workers and users from moving through the onboarding flow, wasting their time and resources.
User Persona
Using previously identified research insights, I created a user persona to summarize pain points related to onboarding.
How did we structure this feature?
The team outlined four areas of the onboarding flow that could be converted to a new product section: 'My Information'.
User Flows
I created user flows to outline the main feature experience along with edge cases.
Learning to juggle technical constraints
Our first designs relied on modals for the user experience. Working with our developers, we learned that the large use of modals was not technically feasible.
Back to the Drawing Board
With this constraint in-mind, we critiqued our designs which showed visual and interaction inconsistencies.
Quick Mid-Fi Sketches
We then created mid-fi wireframes to show developers before jumping into hi-fi. Our design refinements proved feasible and we moved forward with these designs.
A cohesive information storage experience
'My Information' Homepage
'Basic Information' Section
'Veteran Status' Section
'Family Information' Section
Expanding the project scope to mobile
During this project, the Keep.id team was exploring mobile compatibility. I explored mobile compatibility for the 'My Information' feature, building out mobile versions of design components.
My first time designing in a 'real life' setting
Shipped!
Working closely with developers, we were able to see 'My Information' shipped into the Keep.id product.
Use metrics moving forward
While I wasn't able to see the metric success of this product. I would have used metrics like "number of onboards and sections completed" to track success.
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